Privacy Policy

This Privacy Policy applies to all users of the TEP platform, including visitors, registered users, and subscribers. By accessing or using our services, you consent to the data practices described in this policy.

If you do not agree with our policies and practices, please do not use our services. Your continued use of our platform following the posting of changes to this policy will be deemed your acceptance of those changes.

Personal Information You Provide:

• Account Information: Email address, name, password (encrypted), and profile information
• Payment Information: Payment details processed securely through third-party payment processors (we do not store full credit card information)
• Communication Data: Messages sent through our contact forms, email correspondence, and feedback
• Profile Data: Educational background, teaching experience, and preferences (optional)

Information Automatically Collected:

• Usage Data: Pages visited, time spent on pages, resources downloaded, and interaction with features
• Device Information: IP address, browser type, operating system, device identifiers
• Log Data: Access times, error logs, and referring URLs
• Cookies and Similar Technologies: Session data, preferences, and analytics information

Third-Party Authentication:

• When you sign in using Google OAuth, we receive your email address and basic profile information from Google
• We only collect the minimum information necessary for authentication and account creation

We use the information we collect for the following purposes:

Service Delivery:

• Creating and managing your account
• Providing access to educational resources and materials
• Processing payments and subscriptions
• Delivering customer support and responding to inquiries

Platform Improvement:

• Analyzing usage patterns to improve our services
• Developing new features and educational content
• Troubleshooting technical issues
• Conducting research and analytics

Communication:

• Sending important service updates and notifications
• Responding to your requests and communications
• Sending newsletters and educational content (with your consent)
• Notifying you about new resources and features

Security and Legal Compliance:

• Protecting against fraud, abuse, and security threats
• Enforcing our Terms of Service
• Complying with legal obligations and regulations
• Protecting our rights and property

We implement industry-standard security measures to protect your personal information:

• Encryption: All data transmitted between your browser and our servers is encrypted using SSL/TLS
• Password Protection: User passwords are hashed and encrypted using secure algorithms
• Access Controls: Limited access to personal data on a need-to-know basis
• Regular Security Audits: Periodic reviews of our security practices and systems
• Secure Storage: Data stored in secure, access-controlled databases
• Fraud Prevention: Implemented measures to detect and prevent unauthorized access

Important Note: While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to using commercially reasonable means to protect your data.

We use cookies and similar tracking technologies to improve your experience on TEP:

Types of Cookies We Use:

• Essential Cookies: Required for the platform to function properly (session management, security)
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand how users interact with our platform
• Authentication Cookies: Keep you logged in and secure

Managing Cookies:

• You can control cookies through your browser settings
• Disabling certain cookies may limit platform functionality
• Essential cookies cannot be disabled as they are necessary for core features

We use trusted third-party services to provide and enhance our platform. These services may collect and process your information in accordance with their own privacy policies:

Authentication Services:

• Google OAuth: For secure sign-in using your Google account
• Subject to Google's Privacy Policy

Payment Processing:

• Chargily: Secure payment processing for Algeria-based transactions
• We do not store your complete payment card information
• Payment data is handled directly by certified payment processors

Email Services:

• Resend: Email delivery and notifications
• Used for account verification, password resets, and important updates

Cloud Storage:

• Dropbox: Secure storage for educational resources and media files
• Files are stored securely with enterprise-grade protection

Data Sharing: We do not sell, rent, or share your personal information with third parties for their marketing purposes. Information is only shared with service providers necessary for platform operation and under strict confidentiality agreements.

You have certain rights regarding your personal information:

Access and Correction:

• Access your account information and personal data
• Update or correct inaccurate information
• Review your usage history and downloaded resources

Data Portability:

• Request a copy of your personal data in a portable format
• Export your account information and preferences

Deletion:

• Request deletion of your account and associated data
• Some information may be retained for legal or legitimate business purposes

Communication Preferences:

• Opt-out of marketing emails (unsubscribe links provided)
• Control notification settings in your account
• Essential service communications cannot be disabled

Objection and Restriction:

• Object to certain data processing activities
• Request restriction of data processing in certain circumstances

To exercise these rights, please contact us at tepacademy@outlook.com. We will respond to your request within 30 days.

TEP is designed for use by educators and learners. We are committed to protecting children's privacy:

• Our platform is intended for users aged 13 and older
• Users under 18 must have parental or guardian consent
• We do not knowingly collect personal information from children under 13
• If we become aware of data collected from children under 13, we will delete it promptly
• Parents/guardians can contact us to review, modify, or delete their child's information

If you believe we have inadvertently collected information from a child under 13, please contact us immediately.

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy:

• Active Accounts: Data retained while your account is active
• Inactive Accounts: May be deleted after extended periods of inactivity (with notice)
• Legal Requirements: Some data retained to comply with legal obligations
• Deleted Accounts: Most data deleted within 90 days of account deletion
• Backup Systems: Residual data in backups deleted according to retention schedules

TEP operates from Algeria, but our services may be accessed globally. Your information may be transferred to and processed in countries other than your own:

• We use cloud services that may store data in multiple geographic locations
• Data transfers are protected by appropriate safeguards
• We comply with applicable data protection laws for international transfers
• Third-party service providers are carefully selected and contractually bound to protect your data

By using our services, you consent to the transfer of your information to countries that may have different data protection laws than your jurisdiction.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Updating the "Last Updated" date at the top of this policy
• Sending an email notification to registered users
• Posting a prominent notice on our platform

We encourage you to review this Privacy Policy periodically. Your continued use of our services after changes are made constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Data Protection Officer: For privacy-specific inquiries, please email us with "Privacy Request" in the subject line.

We are committed to resolving privacy concerns promptly and aim to respond to all inquiries within 48 hours during business days.